Below are some top tips from the INSTITUTE OF PLUMBING & HEATING ENGINEERING (IPHE)

It is good working practice to:

• Always return calls
• If you are going to be late for a job always contact the customer
• Get the customer to put in writing exactly what they want you to do
• Fully explain the work you are going to carry out
• Make sure you are up-to-date with Water/Building Regulations
• Be patient with elderly customers
• Make sure you have adequate liability insurance
• If you have installed an appliance with controls, always explain to the customer how to use it and leave them with all of the product’s literature.
• Do not install any appliance, fixture or fitting provided by a customer without first ensuring its suitability to their needs, compatibility with their plumbing system and its compliance with relevant British Standards and Regulations
• Maintain a smart, professional appearance
• Always ensure that you have identification available as proof of your competency in the required areas of your profession.
• Always leave the premises clean and tidy

IPHE Trainee Membership

If you are training to become a plumber or heating engineer, why not apply for Trainee Membership of the Institute of Plumbing and Heating Engineering (IPHE)?

What does it cost?

It only costs £17 per year.

What does membership include?

An IPHE trainee welcome pack and membership card is sent to you. You will also receive the P&HE magazine, a bi-monthly publication full of technical articles and Industry news and events. You will also be able to attend your local Branch Technical Evenings and get a discount on certain technical books. Trainees have access to the IPHE website, where you can access the members only pages, which are full of information to help with your studies. We also offer a unique service of advertising our trainee members who are seeking work experience or an apprenticeship to our membership. A Technical helpline is also available.

For an IPHE application form, please contact Lesley Challis on 01708 463108 or email lesleyc@iphe.org.uk or view the website www.iphe.org.uk